Canyon e-bike batteries

Hazard

Following extensive investigation and testing, it was discovered that in certain limited circumstances the affected products can exhibit cracks in the casing allowing the ingress of moisture and leading to possible instability and in extreme cases thermal events up to the battery catching fire - following internal investigation, a risk assessment was performed which indicated the level of risk, which could include a risk of injury to users as "high". This could cause fire and burns.

What to do

The customers were given the instruction to inspect the batteries for cracks and, if any are found, to dispose of the battery - additionally, Canyon Bicycles GmbH's client has set up a service through which customers can have their batteries checked by professionals via video chat or by submitting pictures. Please contact your local council for advice on appropriate battery disposal

Description

Batteries of e-bikes with name/part number: "BT001, 720 Wh (Gen 1)", "BT002, 900 Wh (Gen 1)", "BT003, 720 Wh (Gen 2)", BT004, 900 Wh (Gen 2)" - the batteries are installed in the Canyon E- Performance range of bikes (Spectral:ON CFR (M091), Torque:ON CF (M124),Spectral:ON CF (M129)). The battery is is removable from the bike - only bike models from years 2022-2024 are supplied with the Affected Products. No other models are affected. Spectral:ON CFR(M091), Torque:ON CF (M124), Spectral:ON CF (M129) Sold only via direct sales on the canyon website from 1 Jan 2022 to 1 Nov 2024.

Recall date

November 13, 2024

No confirmed match to a specific product in our database yet for this recall.

Last updated September 24, 2026