Product Safety Report: Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers (2506-0011)
The notice identifies it by: Models: Q20-Plus, Q20-Mini, E26 Pro; Other product identifiers: XQS0023(1145036), CY-14S5P-YW-1040Wh, 20250118NMB33VXCY5220
Brand: Ridstar
Manufacturer: Ridstar
- Hazard
The product presents a serious risk of fire as the charger has poor quality soldering, and the transformer does not meet the minimum requirements for creepage and clearance distances. The plug also does not meet the dimensional requirements of BS 1363 because the distance from the live pin to the outside edge is too small. If the product was left plugged in overnight, the charger and plug could overheat, causing a fire. The products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994.
- What to do
The import has been rejected at the border.
- Description
A lithium-ion battery-powered bike with wall plug charger.
- Recall date
- June 17, 2025
- Published
- June 19, 2025
No confirmed match to a specific product in our database yet for this recall.
Regulator & source
Office for Product Safety and Standards (OPSS) · gov.uk/government/organisations/office-for-product-safety-and-standards
Official recall notice: gov.uk/product-safety-alerts-reports-recalls/product-safety-report-ridstar-e-bikes-and-chargers-2506-0011
Last updated September 24, 2026