CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Product: Segway "i Series" Human Transporters (HT)
Manufacturer: Segway LLC, of Manchester, New Hampshire
Recall number: 03553
- Hazard
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
- What to do
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
- Description
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
- Recall date
- September 26, 2003
- Last published by CPSC
- July 21, 2025
No confirmed match to a specific product in our database yet for this recall.
Regulator & source
Last updated September 24, 2026